Privacy Policy

This policy explains how Motor Key Solution (“we”, “us”) handles personal information when you use this website or contact us about a locksmith enquiry. We are the data controller for this information.

Information we collect

When you complete the quote form, call, email or message us, you may provide:

• your name, telephone number and email address;
• your postcode or the location of the vehicle;
• vehicle details such as make, model and year;
• a description of the problem and any photos of the key or vehicle you choose to send.

How we use it

We use this information to assess your enquiry, check coverage and compatibility, provide a quote, attend your location if you accept the quote, and keep appropriate records of the work carried out. Our lawful basis is taking steps at your request before entering into a contract, performing that contract, and our legitimate interest in responding to enquiries.

Sharing

We do not sell your personal information. Form submissions are delivered to us by email through a service provider acting on our behalf, and the website is hosted by a third-party hosting provider. If you contact us by WhatsApp, your messages are also subject to WhatsApp’s own privacy policy.

Retention

We keep enquiry information only for as long as necessary for the purposes above or to meet legal obligations.

Your rights

Under UK data protection law you may request access to, correction of or deletion of your personal information, and you may object to or ask us to restrict its use. To make a request, email motorkeyltd@gmail.com. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).

Changes

We may update this policy from time to time. The latest version will always be available on this page.